Privacy Policy

1. Introduction

Accurecord ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our medical coding services.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, organization name
• Billing Information: Payment card details (securely processed by Stripe)
• Profile Information: Professional title, specialty, preferences
• Communications: Support requests, feedback, survey responses

2.2 Information Collected Automatically

• Usage Data: Search queries, codes viewed, features used, session duration
• Device Information: IP address, browser type, operating system
• Cookies: Session cookies, authentication tokens, user preferences
• Analytics: Page views, navigation patterns, performance metrics

3. How We Use Your Information

• Service Delivery: Provide, maintain, and improve our services
• Account Management: Process registrations, subscriptions, and payments
• Personalization: Customize content and remember preferences
• Communication: Send updates, billing notifications, support responses
• Analytics: Understand usage patterns, improve features, fix bugs
• Security: Detect fraud, prevent abuse, protect against threats

4. How We Share Your Information

We do NOT sell your personal information.

4.1 Service Providers

• Hosting: Microsoft Azure (cloud infrastructure)
• Payments: Stripe (payment processing)
• CDN: Cloudflare (content delivery, security)
• Analytics: Application Insights (performance monitoring)

4.2 Legal Requirements

We may disclose information if required by law, court order, or government request, or to protect our rights, property, or safety.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

5. Data Security

We implement industry-standard security measures:

• Encryption: TLS 1.3 for data in transit, AES-256 for data at rest
• Authentication: Secure OAuth 2.0 and JWT tokens
• Access Controls: Role-based access, least privilege principle
• Monitoring: 24/7 security monitoring and alerting
• Backups: Encrypted backups with 30-day retention

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

• Account Data: Until account deletion + 30 days
• Usage Logs: 90 days for analytics, 1 year for security
• Billing Records: 7 years for tax/legal compliance
• Support Tickets: 3 years

7. Your Rights and Choices

7.1 Access and Update

Access and update your account information anytime through your profile settings.

7.2 Data Portability (GDPR)

Request a copy of your data in machine-readable format by contacting us at accurecord.ai@outlook.com

7.3 Delete Account

Delete your account anytime. This permanently removes your personal information, subject to legal retention requirements.

7.4 Marketing Communications

Opt out of marketing emails by clicking "unsubscribe". You will still receive essential service notifications.

8. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights:

• Right to Know: Request disclosure of data collected and shared
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: We do not sell personal information
• Right to Non-Discrimination: We will not discriminate for exercising your rights

To exercise these rights, contact us at accurecord.ai@outlook.com

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside your country. For European users, we comply with GDPR requirements including Standard Contractual Clauses.

10. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or prominent notice on the Service.

12. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights:

Accurecord
Email: accurecord.ai@outlook.com
Phone: 612-845-3432
Hours: Monday-Friday 9am-5pm CT