Accurecord AI Terms of Service

Effective Date: October 31, 2026 | Last Updated: October 31, 2026 | Governing Law: California

Version: terms_2026-10-31

PLEASE READ THESE TERMS OF SERVICE CAREFULLY. THESE TERMS CONSTITUTE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND ACCURECORD AI, LLC ("ACCURECORD AI," "WE," "US," OR "OUR"). BY CREATING AN ACCOUNT, CLICKING "I AGREE," OR ACCESSING OR USING ANY ACCURECORD AI SERVICE OR WEBSITE, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU ARE USING THE SERVICES ON BEHALF OF AN ORGANIZATION, YOU REPRESENT THAT YOU HAVE AUTHORITY TO BIND THAT ORGANIZATION AND "YOU" INCLUDES BOTH YOU AND THAT ORGANIZATION. IF YOU DO NOT AGREE, DO NOT USE THE SERVICES.

1. Introduction and Scope

1.1 These Terms of Service ("Terms") govern your access to and use of all websites, applications, APIs, and services operated by Accurecord AI, LLC (collectively, the "Services"), including ICD-10 Coding Pro (available at icd10codingpro.com) and the Accurecord AI corporate platform (available at accurecord.io).

1.2 Two Service Lines. Accurecord AI offers two distinct service lines governed by these Terms:

• Self-Serve Coder Tools — Individual and small-team subscription products designed to assist medical coders and HCC specialists with ICD-10 code lookup, HCC risk adjustment reference, and AI coding guidance. This service line includes the ICD-10 Coding Pro web application, whose individual accounts do not support Protected Health Information ("PHI") and must not be used with PHI — individual coding workspaces run in session-only mode, and no case, note or chart excerpt is saved (search text is processed to return results and is not retained in usage records, logs or caches of customer search text, as described in the Privacy Policy) (organization accounts may process PHI, including in saved coding cases, only as described in Section 4.3), and the ICD-10 Coding API, whose Pro and Enterprise tiers are BAA-eligible and may process PHI once you have executed a Business Associate Agreement ("BAA") with Accurecord AI (the API Free tier is reference-only and does not support PHI).
• Corporate Platform — Multi-seat, organization-level subscription products designed for coding teams and healthcare organizations, available on Corporate subscription plans. Corporate clients may upload organization-specific coding guidelines and, if they have accepted the current BAA with Accurecord AI, may process PHI through the Services, including saved coding cases. Uploaded guidelines must be coding reference material and must not contain PHI, patient-identifying information, patient details, clinical charts, or notes.

A feature identified as pending approval or not yet enabled is unavailable until Accurecord AI confirms activation for the applicable service and account. Acceptance of these terms or the BAA does not activate that feature or authorize submission of PHI to it. Applicable content and software permissions must be in place before the affected functionality is provided.

1.3 For PHI, the applicable executed BAA controls. Commercial terms follow the applicable authorized Order Form or service agreement. The applicable Corporate Client Agreement or Individual User Agreement controls its service-specific matters over these general Terms. Specific CPT® end-user terms control CPT licensing matters, without reducing mandatory PHI duties. These Terms then apply to other matters, subject to non-waivable law. The Privacy Policy describes data practices and does not itself expand permitted PHI uses.

2. Eligibility and Accounts

2.1 Eligibility. You must be at least 18 years of age (or the age of majority in your jurisdiction, whichever is greater) to use the Services. By registering an account, you represent and warrant that you meet this requirement and that you are legally capable of entering into binding contracts.

2.2 Account Registration. To access certain features of the Services, you must create an account by providing accurate, current, and complete information. You agree to keep your account information updated. Accurecord AI reserves the right to reject any registration or terminate any account at its discretion.

2.3 Account Security. You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify Accurecord AI immediately at [email protected] upon discovering any unauthorized access to or use of your account. Accurecord AI is not liable for any loss or damage arising from your failure to maintain account security.

2.4 Organizational Accounts. If you register on behalf of an organization, you represent that you have authority to bind that organization to these Terms. Accurecord AI may require verification of such authority before granting organizational account access.

3. Subscriptions, Fees, and Payment

3.1 Subscription Plans and Free Trial. Accurecord AI offers a limited free tier and paid subscription plans whose features and pricing are described on icd10codingpro.com and accurecord.io. The offer accepted at checkout or the applicable Order Form identifies the purchased subscription terms. AI Features are subject to usage limits that vary by plan, AI Feature and, where offered, the selected Standard or Higher AI usage level. Higher AI usage provides twice the Standard plan AI usage limit for the same plan; any separate feature limits identified in the Services continue to apply unless the accepted offer expressly includes them. A free trial without an accepted paid subscription and the free tier have lower limits. Limits apply separately to each user for each calendar month beginning at 00:00 Coordinated Universal Time on the first day of the month; unused usage does not carry over. AI usage depends on the feature and the size and complexity of requests and responses, rather than a fixed number of questions. The offer and Billing page identify the selected plan and usage level, and the Services explain the applicable limits and notify you when one is reached. The affected AI Feature then pauses until the next usage month or an accepted plan or level change provides available usage. A customer who subscribes during a trial receives the selected plan's usage level immediately, with charges starting on the disclosed first-charge date. AI Features may also pause temporarily because of platform-wide capacity controls. Eligible new individual accounts receive one thirty (30)-day free trial with the features and usage limits disclosed when the trial begins; those features may differ from the paid plan later selected. Unavailable or pending features are excluded. Your thirty (30)-day Complete free trial includes CPT® content after you verify your email address, accept the CPT® end-user terms and confirm an eligible work location. Only one free trial is available per person. CPT® trial access ends no later than thirty (30) days after the original trial start, even if a billing-system trial date changes. If you subscribe during the trial, the selected paid plan's features become available immediately, including CPT® only where that plan includes it and you satisfy its access requirements. Your first charge is made on the date and for the amount shown at checkout. No credit card is required to begin the trial. Unless you separately subscribe to a paid plan, trial access ends on the disclosed expiry date and the account continues on the limited free tier without a subscription charge. If you subscribe during the trial, checkout identifies the chosen plan, recurring price, billing interval and first-charge date. The applicable Individual or Corporate Agreement governs account eligibility and permitted use.

3.2 Payment. Subscription fees are billed in advance on a monthly or annual basis, as selected at checkout. Accurecord AI uses Stripe to process all payments. By providing a payment method, you authorize Accurecord AI (via Stripe) to charge the applicable subscription fees on a recurring basis until you cancel. Accurecord AI stores only your Stripe customer ID and subscription status; full payment card data is handled exclusively by Stripe and is not stored by Accurecord AI. If a charge is declined or your payment method is invalid, Accurecord AI may suspend your access to the Services until payment is resolved. A suspension under this Section does not limit the return, export and individual-rights support obligations under the applicable Business Associate Agreement or law.

3.3 Pricing Changes. We may propose a subscription fee increase by giving you at least thirty (30) calendar days' advance written notice stating the current and proposed price, billing frequency, renewal date and time, acceptance deadline, and how to cancel. An increase applies only after you affirmatively accept it and no earlier than a renewal for which all required notices have been provided. Continued use alone does not accept an increase. If you do not accept by the disclosed deadline before your current paid period ends, your subscription will not renew at the increased price or at the previous price. You keep paid access until that period ends and will not be charged the increased amount. We will provide all notices and cancellation rights required by applicable law; acceptance does not waive them. Contractual calendar-day calculations use America/Los_Angeles, and the notice will identify the applicable date, time and timezone. For fee changes subject to California's Automatic Renewal Law, the operative fee-change notice will be provided at least seven (7) and no more than thirty (30) days before the change takes effect. Any negotiated enterprise fee change also requires the mutual written amendment specified in the applicable agreement.

3.4 Refund Policy. All fees paid are non-refundable except where required by applicable law. No pro-rated refunds are issued for cancellations mid-billing-period. Accurecord AI may, in its sole discretion, consider refund requests in cases of accidental duplicate charges or verified, material service failures, but such refunds are not guaranteed. This no-refund policy applies to all purchases unless explicitly stated otherwise in a signed Order Form or Corporate Client Agreement.

3.5 Taxes. You are responsible for all applicable taxes, levies, or duties imposed by taxing authorities in connection with your use of the Services. Accurecord AI will collect applicable taxes where required by law.

4. Permitted Use and Acceptable Use Policy

4.1 License Grant. Subject to your compliance with these Terms and payment of applicable fees, Accurecord AI grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for your internal business or personal purposes. All rights not expressly granted to you are reserved by Accurecord AI.

4.2 Prohibited Conduct. You agree not to use the Services in any of the following ways:

• In violation of any applicable law, regulation, or healthcare industry requirement, including HIPAA, the HITECH Act, CMS billing and coding rules, or FTC regulations.
• To upload, transmit, or process any PHI except on a BAA-eligible plan: an ICD-10 Coding Pro organization account, the ICD-10 Coding API Pro or Enterprise tiers, or the enterprise Platform, once Accurecord AI confirms its activation for the customer. Before new PHI processing, the account must have the current applicable Business Associate Agreement affirmatively accepted by an authorized representative of the customer, and PHI processing must be enabled. For ICD-10 Coding Pro organization accounts, only an authenticated organization owner or administrator who affirms authority may accept. PHI use must be permitted by that BAA and HIPAA. Individual ICD-10 Coding Pro accounts and Free or reference-only tiers do not support PHI or real patient charts.
• To attempt to gain unauthorized access to any part of the Services, other user accounts, or Accurecord AI's infrastructure, including through hacking, password mining, or any other unauthorized means.
• To probe, scan, or test the vulnerability of the Services or any connected systems without express written authorization from Accurecord AI.
• To transmit malware, viruses, ransomware, or any other malicious or destructive code.
• To reverse engineer, decompile, disassemble, or attempt to extract source code, algorithms, or AI model weights from the Services, except to the extent expressly permitted by applicable law.
• To use the Services to develop, train, benchmark, or improve any competing machine learning or AI model, or to feed AI-generated outputs from the Services into any competing product.
• To use the Services for autonomous clinical decision-making, direct patient care, life-support, or any emergency medical purpose. The Services are medical coding reference tools, not clinical decision support systems.
• To scrape, data mine, or otherwise extract data from the Services in bulk without express written consent.
• To impersonate any person or entity, or misrepresent your affiliation with any person or entity.
• To engage in any activity that disrupts, degrades, or impairs the performance, availability, or security of the Services.

"AI Features" means any feature of the Services that sends customer-submitted content to, retrieves information for, or receives output from a machine-learning or artificial-intelligence model or service, including the AI Coding Guide, workspace assistant, optional Drug Match list tidy-up, clarification drafting, code suggestions, and, where supported by an organization plan, accepted AI-assisted case actions. References to AI-powered features have the same meaning. This definition does not authorize PHI or identifiable patient information on an individual account.

4.3 PHI and Executed BAAs. Individual ICD-10 Coding Pro accounts and all Free or reference-only tiers do not support PHI; you must not input, upload, or transmit any PHI through them under any circumstances. ICD-10 Coding Pro organization accounts and the ICD-10 Coding API Pro and Enterprise tiers are BAA-eligible: you may process PHI through them only after you have executed a BAA with Accurecord AI and while that BAA remains in effect, and only to the extent it permits. Submitting PHI through an ineligible account or workflow is prohibited and does not authorize the processing or create an agreed PHI service. Accurecord AI will restrict the affected processing and handle any PHI received according to the applicable agreement and law, including incident assessment and any required safeguarding, preservation, return or deletion. This restriction does not waive a duty that applies under law. Individual coding workspaces run in session-only mode: no case, note or chart excerpt is saved. Search text is processed to return results and is not retained in our usage records, logs or caches of customer search text. Necessary operational metadata is handled as described in the Privacy Policy. Do not enter patient information or identifiers in search. Individual accounts must not be used to enter, upload, paste, or transmit real patient charts or identifiable patient information. Professional case work involving PHI requires an organization account, the applicable current BAA, and an enabled PHI workflow. Drug Match is a non-PHI reference lookup available to all accounts, with or without a BAA. Enter drug and condition names only; do not include patient details, clinical charts, or notes. The optional AI action tidies the two lists; it does not de-identify patient information. Session-only processing does not create an exception to the individual-account PHI restriction.

Drug Match is a reference lookup available to all accounts, whether or not an account has a BAA. Its Medications and Conditions inputs are for drug names and condition names only, and its results show indication matches based on FDA labeling. It is not designed to receive clinical charts, notes, patient identifiers, or patient-linked information. If you choose the optional AI tidy-up, the two lists are sent to OpenAI solely to normalize the entries. Accurecord AI does not persist input or output content; input logging records its length only. The inference provider processes the request under verified configurations that do not use its content to train models and do not retain it after the request. These statements do not permit PHI in Drug Match or extend an organization BAA to an individual account.

4.4 AI Outputs and User Responsibility. Accurecord AI's AI-powered features, including the AI Coding Guide, are designed to assist medical coders and HCC specialists and are not a substitute for professional coding judgment. You acknowledge that:

• AI-generated coding suggestions, HCC mappings, and coding guidance may be incorrect, incomplete, or outdated.
• You are solely responsible for reviewing, verifying, and validating all AI-generated outputs against current ICD-10-CM coding guidelines, official CMS publications, and the patient's medical record before using any output in billing, claims submission, or patient care.
• Accurecord AI does not guarantee that use of the Services will ensure compliance with any billing, coding, or healthcare regulation. You remain solely responsible for your own compliance.
• No AI output from Accurecord AI constitutes professional medical, legal, or billing advice.

4.5 Medicare Scope and Use of Output. Rules, edits and reference payment values in the ICD-10 Coding Pro coding workspaces reflect Medicare fee-for-service policy for the applicable period, and are labelled as such in the Services. They are not a statement of any other payer's policy, and they are not a coverage or payment determination by any payer. The Services do not create, assemble, transmit, or submit a claim to a payer or clearinghouse; adjudicate coverage; work denials or appeals; or post payments. Your qualified personnel may use output of the Services as one input to your coding and billing workflow only after independently reviewing the applicable health record, validating the code set and effective date, and applying the governing payer's rules. Output of the Services is not a coverage, payment, reimbursement, or payer determination and must not be submitted or relied upon without that review.

5. Customer Data and Intellectual Property

5.1 Customer Data Ownership. You retain all ownership rights in and to the data, content, and information you submit to the Services ("Customer Data"). By submitting Customer Data, you grant Accurecord AI a non-exclusive, worldwide, royalty-free license to host, process, transmit, and display your Customer Data solely as necessary to provide the Services to you. Accurecord AI will not use your Customer Data for any purpose beyond providing and maintaining the Services, as further described in Accurecord AI's Privacy Policy.

5.2 AI Data Usage. Accurecord AI processes inference prompts and completions through the AI Features using the providers and configurations disclosed in Section 6.5 of the Privacy Policy, subject to the applicable account, workflow and BAA restrictions. Accurecord AI does not persist inference prompt or completion content after the response, except clinical content an authorized organization user saves or accepts and the decisions, history and operational provenance described in the applicable service agreement. Uploaded customer files and retrieval indexes are separate storage flows governed by their stated terms. Search and usage metadata follow their separate disclosures; patient information must not be entered in search.

5.3 De-Identified and Aggregate Data. Accurecord AI may de-identify and aggregate usage data derived from your use of the Services in accordance with applicable law. Such de-identified, aggregated data does not constitute Customer Data and may be used by Accurecord AI for product improvement, analytics, and other legitimate business purposes. Accurecord AI will not attempt to re-identify any de-identified data. This paragraph does not authorize de-identifying or using PHI or saved-case content for Accurecord AI's own purposes. Any such processing requires a specific lawful authorization under the applicable BAA and law; general acceptance of these Terms is insufficient. Product-improvement use follows the Privacy Policy's stated limits. This section does not authorize retaining or reusing raw customer search text, or using PHI or saved-case content for Accurecord AI's own purposes without the specific authority required by the applicable BAA and law.

5.4 Accurecord AI Intellectual Property. All rights, title, and interest in and to the Services, including all software, AI models, algorithms, databases, interfaces, documentation, trademarks, and content created by Accurecord AI, are and remain the exclusive property of Accurecord AI and its licensors. Nothing in these Terms transfers any ownership interest in Accurecord AI's intellectual property to you. The license granted in Section 4.1 is the full extent of your rights in the Services.

5.5 Feedback. If you provide Accurecord AI with any feedback, suggestions, or ideas regarding the Services ("Feedback"), you grant Accurecord AI a perpetual, irrevocable, royalty-free, worldwide license to use, incorporate, and commercialize such Feedback without any obligation to you.

6. Privacy and Data Security

6.1 Privacy Policy. Accurecord AI's collection, use, and handling of personal information is governed by Accurecord AI's Privacy Policy, available at accurecord.io/privacy, which is incorporated into these Terms by reference. By using the Services, you agree to the practices described in the Privacy Policy.

6.2 Security Measures. Accurecord AI implements commercially reasonable administrative, physical, and technical safeguards designed to protect the confidentiality, integrity, and availability of data processed through the Services. These measures include TLS 1.2+ encryption in transit, AES-256 encryption at rest, OAuth 2.0 and JWT-based access controls, application-level audit logging (in the Accurecord API, with high-risk shaped identifiers redacted from audit detail), and HIPAA-eligible cloud infrastructure through Microsoft Azure. However, no system is completely secure, and Accurecord AI cannot guarantee absolute security.

6.3 HIPAA and BAA. Accurecord AI acts as a HIPAA Business Associate for customers that have accepted a Business Associate Agreement with Accurecord AI. While a newer BAA awaits acceptance and the last-accepted BAA remains applicable, existing data is safeguarded and available through authenticated, audited customer read and export, HIPAA-rights support, incident response and lawful deletion. New submissions, ordinary case edits, uploads and AI processing of PHI remain blocked until the current applicable BAA is accepted and processing is enabled. These restrictions do not block an amendment or other action required to support an individual's rights under the BAA. An administrative revocation or suspension of BAA eligibility blocks new PHI processing but does not independently start an export or deletion period or end required rights support. If the affected PHI service terminates or expires, Accurecord AI records and communicates that service-end event, and the applicable thirty (30) calendar day export period and deletion process run from that event. Safeguards and applicable return and individual-rights duties continue for retained PHI. Restrictions on ordinary processing do not prevent lawful access, export or directed amendment support. Any customer who needs to process PHI through the Services — on ICD-10 Coding Pro organization accounts, the ICD-10 Coding API Pro or Enterprise tiers, or the Corporate Platform — must execute a Business Associate Agreement with Accurecord AI before submitting any PHI. No user may process PHI through the Services without an executed BAA in effect, and individual ICD-10 Coding Pro accounts and Free tiers do not support PHI.

6.4 Data Collected. Accurecord AI collects the following categories of information in connection with your account: name, email address, phone number (for anti-abuse verification only, not marketing), and payment information (handled exclusively by Stripe; Accurecord AI stores only Stripe customer ID and subscription status). Routine account exports provide personal data without licensed CPT® content. Licensed CPT® code numbers, modifiers, descriptions, guidelines, reference tables and other CPT® materials are excluded from routine account and saved-case exports, downloadable reports and worksheets, and product print layouts, including Save as PDF. This applies to all users, including users with CPT® access. Excluded content may be omitted or replaced with “[CPT® content withheld]”. Unrelated personal information is not excluded merely because it resembles a code. These routine exports are not the process for obtaining records required under applicable law or a BAA. To request your account information, contact [email protected]. Authorized organization representatives may use the same contact to request access to or return of records under the applicable agreement or BAA. We verify authority and provide required records to the authorized organization through the record-request process within applicable deadlines. Patients should request their records from the responsible healthcare provider or health plan; we assist the relevant organization as required by law and our BAA. The routine CPT® export restriction does not limit rights required by law, and an active CPT® subscription is not required to exercise those rights. To request deletion of your account and associated data, contact [email protected].

7. HIPAA Compliance Disclosure

7.1 Accurecord AI provides enabled PHI workflows only through services covered by the applicable Business Associate Agreements and verified service configurations. Microsoft-hosted Azure services and the direct OpenAI API are separate provider paths, each under its own executed Business Associate Agreement. Inference prompts and completions sent to the Microsoft-hosted Azure OpenAI and direct OpenAI inference endpoints used for the Service are not used to train models, and those endpoints are configured and verified not to retain their content after the request. This inference statement does not describe saved cases, uploaded reference files or retrieval indexes. Saved cases are retained under the BAA; guideline uploads are limited to non-PHI reference material and follow their separately disclosed storage and deletion lifecycle. A provider agreement or an account's BAA does not activate a pending feature or authorize an otherwise prohibited input.

7.2 For users without an executed BAA: Accurecord AI's AI Coding Guide and the ICD-10 Coding Pro web application are designed to be used with de-identified or hypothetical coding scenarios only. No PHI may be submitted through any account that does not have an executed BAA in effect. The disclosure in Section 7.1 is provided for transparency; it does not by itself constitute a BAA or waive the PHI prohibition for accounts without one.

7.3 For Corporate clients with an executed BAA: Accurecord AI's obligations with respect to PHI are governed exclusively by the applicable BAA and Corporate Client Agreement, which supersede this Section 7 with respect to PHI handling.

8. Third-Party Services

8.1 The Services integrate with or rely on certain third-party services, including Stripe (payment processing), Microsoft Azure (cloud infrastructure and AI), OpenAI API (AI inference), Twilio (SMS verification), and Google/Microsoft OAuth (authentication). Your use of these third-party services may be subject to their own terms and privacy policies, which are independent of these Terms.

8.2 Accurecord AI is not responsible for the availability, accuracy, security, or conduct of any third-party service. Accurecord AI's liability cap in Section 10 applies equally to any claims arising from third-party service failures.

8.3 The Services may contain links to third-party websites. Accurecord AI does not endorse and is not responsible for the content, privacy practices, or accuracy of any third-party website.

9. Disclaimers of Warranty

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ACCURECORD AI AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

ACCURECORD AI DOES NOT WARRANT THAT: (A) THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (B) ANY DEFECTS OR ERRORS IN THE SERVICES WILL BE CORRECTED; (C) THE SERVICES OR ANY SERVER MAKING THEM AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR (D) THE ACCURACY, COMPLETENESS, CURRENCY, OR RELIABILITY OF ANY CONTENT OR AI-GENERATED OUTPUT PROVIDED THROUGH THE SERVICES.

YOU ACKNOWLEDGE THAT YOUR USE OF THE SERVICES, INCLUDING RELIANCE ON ANY AI-GENERATED CODING SUGGESTIONS, IS AT YOUR SOLE RISK. NO ORAL OR WRITTEN INFORMATION OR ADVICE PROVIDED BY ACCURECORD AI OR THROUGH THE SERVICES CREATES ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES; IN SUCH JURISDICTIONS THE ABOVE EXCLUSIONS APPLY TO THE FULLEST EXTENT PERMITTED BY LAW.

Nothing in these terms excludes a liability or duty that applicable law does not permit the parties to exclude, or reduces the safeguards and rights-support obligations governing retained PHI.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ACCURECORD AI OR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOST PROFITS, LOST REVENUE, LOST DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, COST OF SUBSTITUTE SERVICES, OR ANY OTHER INTANGIBLE LOSSES, EVEN IF ACCURECORD AI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ACCURECORD AI'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY, SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU TO ACCURECORD AI IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED DOLLARS (USD $100.00).

SPECIFIC EXCLUSIONS. ACCURECORD AI IS NOT LIABLE FOR: (A) ERRORS IN AI-GENERATED CODING SUGGESTIONS OR HCC MAPPINGS; (B) OUTAGES OR FAILURES OF THIRD-PARTY SERVICES INCLUDING STRIPE, MICROSOFT AZURE, OPENAI, OR TWILIO; (C) ANY REGULATORY PENALTIES, CLAIM DENIALS, OR COMPLIANCE FAILURES RESULTING FROM YOUR RELIANCE ON AI OUTPUTS; OR (D) ANY UNAUTHORIZED SUBMISSION OF PHI BY YOU WITHOUT AN EXECUTED BAA. CLAUSE (D) DOES NOT WAIVE A DUTY THAT APPLIES UNDER LAW TO PHI RECEIVED, INCLUDING INCIDENT ASSESSMENT AND ANY REQUIRED SAFEGUARDING, PRESERVATION, RETURN OR DELETION.

THESE LIMITATIONS APPLY REGARDLESS OF THE FORM OF ACTION, THE BASIS OF LIABILITY, AND EVEN IF ACCURECORD AI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT PERMIT EXCLUSION OR LIMITATION OF LIABILITY FOR CERTAIN TYPES OF DAMAGES; IN SUCH JURISDICTIONS THE LIMITATIONS ABOVE APPLY TO THE FULLEST EXTENT PERMITTED BY LAW.

11. Indemnification

You agree to indemnify, defend, and hold harmless Accurecord AI, its affiliates, officers, directors, employees, agents, successors, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of or access to the Services, including any AI-generated outputs you act upon.
• Your violation of any provision of these Terms or any applicable law or regulation.
• Your violation of any third-party rights, including intellectual property rights, privacy rights, or HIPAA rights.
• Any Customer Data or other content you submit to the Services.
• Your submission of PHI through a self-serve account without an executed BAA.
• Any misrepresentation you make in connection with your use of the Services.

Accurecord AI reserves the right, at your expense, to assume exclusive defense and control of any matter subject to indemnification by you. You agree to cooperate fully with Accurecord AI's defense of any such claims and not to settle any such claim without Accurecord AI's prior written consent.

12. Term and Termination

12.1 Term. These Terms are effective upon your first use of the Services or acceptance of these Terms and remain in effect until terminated.

12.2 Termination by You. You may terminate these Terms at any time by canceling your account and ceasing all use of the Services. Cancellation does not entitle you to a refund of any prepaid fees, except as expressly required by applicable law.

12.3 Termination by Accurecord AI. Accurecord AI may suspend or terminate your access to the Services at any time, with or without notice, for any reason, including but not limited to: (a) your breach of any provision of these Terms; (b) your submission of PHI without an executed BAA; (c) suspected or confirmed fraud or abuse; or (d) Accurecord AI's decision to discontinue the Services. Accurecord AI will endeavor to provide reasonable advance notice of discontinuation where practicable. A suspension or termination under this Section does not limit the return, export and individual-rights support obligations under the applicable Business Associate Agreement or law.

12.4 Effect of Termination. Upon termination or expiration of these Terms or the applicable service, for the affected service: (a) ordinary service-use rights end, subject to express surviving rights and return, export and rights support required by the applicable BAA or law; (b) you must cease ordinary service use and comply with restrictions on downloaded third-party content, but need not destroy your own records or copies you are lawfully entitled or required to retain; (c) customer data follows the applicable BAA, agreed retention instructions and service-specific export and deletion terms. Where the thirty (30) calendar day export window applies, covered data remains available through that window and is then deleted from live systems, subject to the stated backup lifecycle and documented lawful exceptions. Separately disclosed retention for account, billing, security and compliance records continues to apply; and (d) provisions that by their nature survive remain effective, including Sections 5.4, 9, 10, 11, 13 and 14, without renewing a subscription or ending mandatory retained-record protections.

13. Dispute Resolution

13.1 Governing Law. These Terms are governed by the laws of the State of California, without regard to conflict of law principles.

13.2 Informal Resolution. Before initiating any formal proceeding, you agree to contact Accurecord AI at [email protected] and attempt to resolve the dispute informally for at least thirty (30) days. Accurecord AI will make a good-faith effort to resolve your concern within that period.

13.3 Binding Arbitration. If informal resolution fails, all disputes, claims, or controversies arising out of or relating to these Terms or the Services shall be finally resolved by binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules and Procedures, conducted in California. The arbitrator's decision shall be final and binding, and judgment may be entered in any court of competent jurisdiction.

13.4 CLASS ACTION WAIVER. YOU AND ACCURECORD AI AGREE THAT ANY DISPUTE MUST BE BROUGHT IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION OR ARBITRATION. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY CLASS PROCEEDING. YOU EXPRESSLY WAIVE ANY RIGHT TO PARTICIPATE IN CLASS ARBITRATION.

13.5 Exceptions. Nothing in this Section 13 prevents either party from seeking emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent imminent irreparable harm, pending arbitration.

13.6 Consumer Disputes. Where a dispute is a consumer dispute governed by JAMS Consumer Minimum Standards, those standards apply and control any conflicting provision. Either party may bring an eligible claim in small claims court. Arbitration location and procedures must not prevent the consumer from participating. Accurecord AI will bear the fees and costs required of the company under those standards; the consumer pays no more than the amount they permit. All non-waivable remedies remain available. Nothing in the arbitration or individual-action provisions waives a right to seek public injunctive relief or another remedy that applicable law does not permit the parties to waive; any claim or remedy that cannot lawfully be arbitrated remains available in a competent court.

14. Modifications to Terms

We may propose material changes to these Terms by posting the proposed text and sending notice to your registered email address at least thirty (30) calendar days before the proposed effective date. A material change applies to you only after you affirmatively accept the exact applicable version through the designated acceptance process; until then, your last-accepted version continues to govern, and we may withhold new features that depend on the change. Continued use alone does not accept a material change or a fee increase. Organization acceptance must be given by a representative authorized to bind that organization. Fee changes follow Section 3.3 and the applicable service agreement, including any required mutual written amendment. Mandatory notice, cancellation and retained-record rights continue to apply.

15. General Provisions

15.1 Entire Agreement. These Terms, together with the Privacy Policy, any applicable BAA, Corporate Client Agreement, or executed Order Form, constitute the entire agreement between you and Accurecord AI regarding the Services and supersede all prior and contemporaneous agreements, understandings, and communications.

15.2 Severability. If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

15.3 Waiver. Accurecord AI's failure to enforce any right or provision of these Terms shall not be deemed a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of Accurecord AI.

15.4 Assignment. You may not assign or transfer these Terms or any rights or obligations under them without Accurecord AI's prior written consent. Accurecord AI may assign these Terms without restriction in connection with a merger, acquisition, or sale of assets.

15.5 Force Majeure. Accurecord AI shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, government actions, internet or telecommunications failures, power outages, labor disputes, or cyberattacks.

15.6 Notices. Accurecord AI may provide notices to you via email to your registered email address, by posting on the Services, or by other reasonable means. You may provide legal notices to Accurecord AI at [email protected] or by certified mail to the address in Section 16. Email notice to Accurecord AI constitutes valid notice for operational matters.

15.7 No Third-Party Beneficiaries. These Terms do not confer any rights or remedies on any third party. This provision does not limit AMA's express third-party-beneficiary rights under the applicable CPT® end-user agreement or any right that cannot lawfully be excluded.

15.8 Headings. Section headings are for convenience only and do not affect the interpretation of these Terms.

16. Contact Information

For questions about these Terms, your account, or the Services:

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